Shipping Policy

1. Overview

At The Coffee Caretakers, we aim to get your order to you as quickly and reliably as possible. Please read this policy carefully before placing your order.

2. Order Processing

• Orders are processed within 1–2 business days of payment confirmation.
• Orders placed on weekends or public holidays are processed the next business day.
• You will receive an email confirmation once your order has been shipped, including a tracking number where available.

3. Shipping Destinations

We currently ship to Spain and selected European countries. Available destinations are shown at checkout. If your country is not listed, contact us at [email protected] and we will do our best to help.

4. Shipping Times

Estimated delivery times from the date of dispatch:

These are estimates only. Actual delivery times may vary due to carrier delays, customs processing, or events outside our control.

5. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order size. Free shipping promotions, when available, will be applied automatically at checkout.

6. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Use this to follow your shipment on the carrier's website. It may take up to 24 hours for tracking information to appear.

7. Customs and Import Duties

For deliveries outside the European Union, your order may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer and are not included in our prices or shipping fees.

8. Lost or Delayed Shipments

If your order has not arrived within the estimated timeframe, please check the tracking information in your shipping confirmation email. If the issue is unresolved, contact us at [email protected]. If your package is confirmed lost by the carrier, we will send a replacement or issue a full refund.

9. Incorrect Address

Please ensure your shipping address is correct before placing your order. If you notice an error after placing your order, contact us immediately at [email protected] — we will do our best to correct it before dispatch.

10. Contact

For any shipping-related questions, contact us at: [email protected]